Thank you for choosing VACATIONAM! We strive to provide you with high-quality clothing and exceptional customer service. In the event that you need to return or exchange a product, please familiarize yourself with our Return and Exchange Policy outlined below:

1. Eligibility:

• Returns and exchanges are accepted within 7 days of the shipment delivery date.
• The item(s) must be unused, unwashed, and in the same condition as when purchased, including all original tags and packaging.
• Personalized or customized items may not be eligible for return or exchange unless there is a manufacturing defect or an error on our part.

2. Returns:

• To initiate a return, please contact our customer service team within the 7 day period. They will guide you through the return process and provide you with a Return Authorization Number (RAN).
• The customer is responsible for any shipping fees associated with the return, unless the return is due to a manufacturing defect or an error on our part.
• We recommend using a trackable shipping method to ensure that the returned item(s) reach us safely.
• Once the returned item(s) are received and inspected, we will process the refund to the original form of payment within 7 business days.

3. Exchanges:

• To initiate an exchange, please contact our customer service team within the 7-day period. They will guide you through the exchange process and provide you with an Exchange Authorization Number (EAN).
• The customer is responsible for any price differences between the exchanged items, including shipping fees unless the exchange is due to a manufacturing defect or an error on our part.
• The exchanged item(s) will be shipped once the original item(s) are received and inspected.

4. Exceptions:

• Undergarments, swimwear, and final sale items cannot be returned or exchanged for hygienic reasons unless there is a manufacturing defect or an error on our part.
• Returns or exchanges for international orders may be subject to additional shipping fees, customs duties, or import taxes. These charges are the responsibility of the customer.

5. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or provide a full refund, including any shipping fees incurred.

Please note that our Return and Exchange Policy is subject to change without prior notice. We recommend reviewing our policy on our website or contacting our customer service team for the most up-to-date information.

If you have any questions or need further assistance, please don’t hesitate to reach out to our dedicated customer service team. We are here to help and ensure your satisfaction with our products.

Thank you for choosing VACATIONAM! We appreciate your business.